Exchange, Return & Refund Policy
Every INS Apparel piece is carefully checked before it leaves us. If something isn't right, we're here to help.
Exchange Eligibility
We accept exchange requests for eligible items when the product is unused, unworn and returned in its original condition.
- Items must be unused and unworn.
- Original tags and packaging should remain attached and intact.
- The item must be returned in the same condition in which it was received.
Exchange Time Period
Exchange requests should be submitted within 7 days of delivery.
Size Exchange
If you need a different size, you may request an exchange subject to availability.
The replacement size must be available at the time your exchange is processed.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us promptly and provide your Order ID along with clear photographs of the issue.
Our team will review the request and guide you through the replacement process.
Items Not Eligible for Exchange
Certain items may not be eligible for exchange, including products that have been worn, washed, altered or damaged after delivery.
- Worn or washed items.
- Items without original tags or packaging.
- Items altered, damaged or stained after delivery.
- Items returned after the applicable exchange period.
How to Request an Exchange
Our exchange process is simple:
Contact Us
Send us your Order ID and explain the reason for your exchange request.
Review
Our team will review your request and confirm the next steps.
Exchange
Once approved, the eligible item will be processed for exchange.
Exchange Shipping Charges
Shipping charges for exchanges may vary depending on the reason for the exchange and the circumstances of the order.
Our team will confirm any applicable charges before the exchange is processed.
Refunds
Refunds may be considered for eligible orders depending on the circumstances of the order and the reason for the refund request.
If a refund is approved, the refund will be processed using the applicable payment method and according to the processing requirements of the payment provider.
Refund processing times may vary depending on the payment method and financial institution.
Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return or exchange process may apply.
To request a cancellation, please contact us as soon as possible with your Order ID.
Returns
Eligible items may be returned subject to the conditions and time period stated in this policy.
Returned items must be unused, unworn, unwashed and in their original condition with original tags and packaging intact.
Return requests should be submitted within 7 days of delivery unless otherwise stated by INS Apparel.
Before Sending Your Return
Please wait for confirmation from our team before sending an item back. This helps us make sure your exchange is correctly identified and processed.